My online poker playing experience began at BetonUSA poker(a Prima Network site), a few months ago. I opened an account, made a deposit, and played. A couple of weeks later I logged in, only to find my account was broken into and my money gone. Grrrr I called their support to find out if there was a way to change my password. There was not. The guy I spoke with said that I would have to open another account using another alias/username. A week later I tried to log on and got a meesage saying that my account was locked. I called them again to find out what the deal was, and got an inconclusive answer. I don't really remember the details from that call, but really didn't care at this point.(Too many casino's to argue with them) More recently, I decided to be in the forum challenge at RVP. Being that my account is locked, I figured I had better try again to figure out what is going on. I sent an email to their support this time, asking why my account is locked. They politely replied by saying that Prima has decided to Permantly lock my account for having multiple aliases/usernames, which is against Prima's rules. Maybe they should tell their support team that! I sent them another email explaining what had happened, and that I was only following what they told me to do. I have not heard back from them. WELCOME TO ONLINE POKER!

I have posted as well in the RVP forum about this also..I came close to getting our own account locked by sheer accident.

Prima, however, sometimes will not listen to their own licensees. I see the situation of players making an error that is not made VERY clear being disasterous for the Prima rooms themselves.

I fully understand the security and fraud aspects but THIS IS A COMMON MISTAKE and in your case 30pointbuck totally unacceptable. There are other members with locked accounts here that are also simple errors.

There should be a straightfoward way to get your account unlocked...instead Prima put the onus on the rooms to face the flak, unfairly reflecting on the licensees who have NO say in the matter.

Fraud abounds granted.

But what a damn shame, in this instance the licensee rooms have to bear the brunt of non-fraudulent players WANTING to play and not being able to.

They pay their fees and rely on players. I am sure if prima themselves were losing revenue directly as are their licensees then the issue would be addressed a little more promptly and without such a dismissive attitude.

PRIMA! Wake up!

All I did was ask to change my CC# at RVP, been locked out ever since.


Tried to delete the software from my machine and start over, but it didn't work.

I really miss playing at RV.

30 point, go down to the Fortune Lounge forum. Find a post by Wayne, site rep for RVP, Email him and explain your situation in full. Wayne is great and can pull miracles. I seen him help plenty that were on a dead end!

Thanks Mitchell, but Synergy already took the time to write Wayne a letter, with no success. Apparently Prima Isn't very friendly.

Still trying to handle this 30point...not ready to give up just yet...

Watyne replied in the RVP thread that you should first email bet 365...so let's try from there if you are willing...

Prima have a poor record of customer relations and I posted as such long before PA was born on another board..I will try to find that...

They are big and charge licensees a big chunk of change to be a part of THE PRIMA NETWORK.

Unfortunately to this day Prima will barely listen to licensees let alone players. The support network is highly inadequate. Let's not mince words...it entirely sucks for players.

Players are given a verbatim quote from prima on account lockouts and as far as I understand this is a requirement of licencees to quote the book. A bit of a catch 22 situation as I understand it.

My main beef with Prima was the poor customer support going back eons and my take was the same then as it is now...ignore your customers and you will ultimately suffer the consequences, in the meantime your licensees who pay you, have not a voice heard and bear the brunt of your egotistical posturing.

A business based on customer relations is just that. The customer counts. Any business that ignores that will fail.

Well I''ll tell you one thing- I will be there laughing when Prima crumbles to the ground. I really don't understand how they got to be so big, but have seen the same thing with other companies with horrible customer relations. I have had horrible luck with phone and cable companies. But in their case, your choices can be fairly limited. However, there are far too many online casino's for Prima to have success in the future with the way they run things. I searched the net trying to find a way to contact Prima directly, and fell short. I guess if I ran my business so poorly - I wouln't show my face either! As a result of this, I will now miss a great oppertunity to represent my favorite forum in tonights challenge. Good luck to everone! Prima- If you unlocked my account and put $1,000 in it tommorrow, I woulld tell you where to stick it. You have lost a customer, PERMANENTLY!

I can't believe this. Did Bet365 try to solve this problem at all or have you tried other poker rooms and prima themselves only?

Sorry Synergy, I see you tried talking to them, what was their official response?

Its RVP that I have been dealing with Poker333. Its kind of strange, but my account an Bet365 is not locked. I can play there, as well as Crazy vegas. But my account is locked at RVP and I believe BetonUSA poker. Man- Prima can't even lock me out the right way. To make it clear, I do not have a problem with the site reps, but mainly with Prima. I am not happy with RVP's support though, as I still have not heard back from then. I'd rather them reply with "Hey, get screwed pal, your'e outa here!", than to be ignored. But perhaps they know that Wayne sent a letter to synergy and consider it a done deal.?

LOl, we must have been posting at the same time Maui. I really don't know much about bet365. I have only played a couple of freerolls there. And as I stated above, for some reason my account is not locked there. I think I explained what you wanted to know in my last past, but if not, just let me know.

I can't believe Wayne would do that, he seems very helpfull. I believe many players probable think the same of me lol. Anyway, to clear this up a bit. I thought you were completely banned at all Prima rooms. In which case the original Prima Room you joined will be the "father" of your problems, it is fearly difficult for another Prima room to interfere in the matter. I believe that is what Wayne was trying to say. If that is not the case I will have a chat whith people I know to figure out what the problem is. Anyway I'll try also (nothing to loose and lessons to learn). What concerns me is that generally everyone sounds unhappy with Prima Poker. This reflects badly on us, the operators. I also believe that the last thing Prima wants is bad relations with their players. I also would like you to understand that Prima has implimented these rules to protect the inocent players. These measures must be in place in an online environment. It is just unfortunate that nobody are willing to listen to reason. Anyway before I say to much perhaps I should get my facts straight and get some sleep huh

When I emailed support the other day to ask why my account was closed, yhey replied that it was because I had multiple aliases. Here is a quote from them- "Unfortunately, your account will not be unlocked as decided by Prima." This was before I made my case and explained why I had muliple aliases. They asked no questions what so ever! I have no idea as to why I am locked out of some Prima sites and not others. I took the statement above to mean that Prima has locked me out-period. If this is not the case, then I am clueless as to why I would be locked out of RVP because I think I only have one alias through them.